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Crossroad Insurance Group BBB Business Review

CROSSROAD TEAM

President/CEO

Health, Medicare & Life

Home, Auto, Commercial Broker

LORA SNYDER

Lora is the creator of Crossroad Insurance Group.  She has been an Insurance Agent since 2012 after being a Mary Kay Sales Director for 5 years.   Lora is now a broker for home, auto, life and health. As both a Director and Agent/Broker, she has an entrepreneur heart and loves to educate, listen to her client's needs and budget.  After putting her experience to use and seeking the group's advice sometimes, she will give you the best insurance coverage for you, your family and your employees.

 

We all come to a Crossroad to decide how much insurance is important and it is better to have it and not need it, than to need it and not have it.

Customer service is very important, and having a low cost plan with a high value is best for everyone!  I want to keep my clients for life!

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Lora lives in Dripping Springs, TX and she is licensed in multiple states.

SEAN SNYDER

As Vice President and Broker at Crossroad Insurance Group, Sean plays a pivotal role in delivering exceptional life and health insurance services to our valued clients. Sean's expertise spans a wide range of insurance products, to include ACA and non-ACA health options, as well as life coverage. He is passionate about simplifying the insurance process, providing clear explanations, and advocating on behalf of clients to secure the best possible coverage at competitive rates. Sean's dedication to client education and proactive service has made him a trusted advisor.

Sean and Lora live in Dripping Springs, TX.  They enjoy traveling, swimming, exploring the Hill Country together, spending time with family and friends, and the occasional quiet night at home!

Vice President

Health & Life Broker

Client Relations Manager

Health & Life Broker

ERIK HARVEY

With over 25 years of experience in consultative sales, Erik Harvey brings a deep commitment to helping clients find insurance solutions tailored to their unique needs. Known for his personalized approach and attention to detail, Erik works closely with individuals and families to ensure they’re protected through every stage of life.

A devoted husband to his wife of 20 years and proud father of two young children, Erik understands the real-world importance of planning for the future. He brings that same care and dedication to every client relationship, helping others build security and peace of mind for what matters most.

RACHAL LARA

Rachal has her Masters in Psychology. After working in Austin and Leander ISD, she left and has been assisting Lora for two years. In 2020, Rachal decided to become a Licensed Agent and can now quote and assist more for Lora. She will be helping Agents and Clients with quoting and serving her clients with customer service. 

 

As Rachal builds her own business, she will continue to help Lora with the day-to-day processes while being able to help better assist her own clients. Feel free to reach out with any questions and she will be happy to assist you!

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Rachal lives in Cedar Park, TX with her two kids and is licensed in TX.

 

Agent/Producer

Health, Medicare & Life Broker

Marketing

Web & Graphic Designer | Marketing Strategist and CRM Specialist

HOLLY BOLTER

With over 28 years of experience, Holly specializes in web design, branding, marketing, and automation systems for entrepreneurs across industries like real estate, finance, wellness, education, and more. She's known for long-term client relationships, creative problem-solving, and a hands-on approach to business success.

I focus on building smart, scalable solutions using Everybody Needs A CRM and client management tools to streamline operations, automate workflows, and enhance customer experience.

My company, Everybody Needs a Holly, was founded on the idea that every business owner deserves a creative partner who gets things done, figures it out, and truly cares.

Let’s create something that works.
🌐 EverybodyNeedsACRM.com

CHRISTINE DEYOUNG

Christine DeYoung is the founder of Virtual Work Partners, where she supports a wide range of clients through high-level executive assistance, marketing strategy, and operational support. With a professional background spanning wealth management, healthcare, and creative services, Christine brings a unique blend of structure and strategy to every partnership.

At Crossroad Insurance Group, she plays a vital role behind the scenes—supporting day-to-day operations and driving growth initiatives. Known for her proactive mindset and people-first approach, Christine is committed to helping Crossroad Insurance Group and its founder, Lora Snyder—as well as all her clients—build lasting impact with clarity and care.

Ceo Assistant

Agent/Producer

Health, Medicare & Life Broker

SUSAN ISENHOUR

As a trusted advisor, Susan is passionate about offering a superior level of service, innovative solutions, and a highly personalized experience to her clients.

 

Susan has been in the insurance industry for four years, specializing in Health and Life insurance, Annuities and Long Term Care. Susan also has a background in Credit Repair and Financial Education, and she can be a resource for her clients in those areas.

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Susan lives in Georgetown, TX and is licensed in TX.

JANICE KAPP

Janice has 25+ years experience as a HR/Manager of Medical and Dental. Since 2013 she has worked in the insurance industry helping clients find cost effective solutions for healthcare, supplemental insurance cash benefits for life’s unexpected curveballs.  

 

Janice uses a proactive, consultative approach that matches clients' needs to the right plan and benefits for their employees or their families. 

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Janice lives in Dripping Springs, TX and is licensed in multiple states.

Agent/Producer

Health & Life Broker

Aflac Specialist

Agent/Producer

Health & Life

Auto, Home & Commercial Broker

JESS DUFFIN

Jess is no stranger to the insurance world. Starting her career as a consumer advocate 15 years ago has given her a unique perspective. Her HR/PR background has enable her pursue her gift to help as many people as possible.

 

Jess is licensed in Texas, Michigan, Tennessee, Kansas, Missouri and Indiana and she will work hard to make sure your family has what they need at a price they can afford. The Texas Insurance Mom is ready to help you!

Jess and her family live in Round Rock, TX.​

PATI SPEED

Pati retired from Williamson County in 2016 after a career working in several aspects of Law Enforcement and the local Judicial system.

 

She obtained her Texas Life & Health insurance license in
2017. Pati specializes in Medicare and final expense plans and is now expanding into the under 65 health market.

 

She enjoys visiting with Medicare beneficiaries, no matter what age, and helping them understand the basics of Medicare and how plans work with Medicare.

 

Moving forward, Pati is excited to be able to offer multiple insurance products to individuals and families that will meet their specific needs and keep within their allotted budget. Pati is licensed in the State of Texas.
 

Pati resides in Burnet, Texas with her husband of 46 years and enjoys cruising.

 

Agent/Producer

Health, Medicare & Life Broker

Agent/Producer

Home & Life Broker

REGINA BRISBANE

Regina has been in the insurance business since 1980 and has always believed in the value and protection insurance gives families and individuals! She is super excited to be able to offer multiple products based on client’s health and budget.

 

Regina is licensed for Texas, Arkansas and Missouri and ready to give her clients peace of mind, value and protection with the best insurance in mind.

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She resides in Cedar Park, TX.

PAM RIGDON

Pam is a seasoned insurance agent with over three decades of experience in commercial, home, auto, and health insurance. Since beginning her career in 1990, Pam has built a reputation for her deep industry knowledge, personalized service, and unwavering commitment to helping clients protect what matters most.

She lives in Dripping Springs, TX, with her husband and two children. Outside of work, Pam enjoys traveling and exploring new places with her family.

Agent/ Producer

Health, Medicare & Life Broker

Agent/Producer

Health, Medicare & Life Broker

& Chiropractic Physician

DR. JEFF DEYOUNG

Dr. Jeff DeYoung is the owner and lead practitioner at RejuvitATX, where he specializes in chiropractic care and holistic allergy treatment. With over two decades of experience helping patients find relief and restore their well-being, Dr. DeYoung understands firsthand how critical the right health coverage is to receiving timely, effective care.

As a licensed health insurance broker, Dr. DeYoung brings a unique perspective to the Crossroad Insurance Group team—bridging the gap between patient care and insurance clarity. His work with Crossroad has not only strengthened his ability to navigate complex insurance questions for his own patients, but also deepened his commitment to making healthcare more accessible and understandable for all.

Whether in the treatment room or helping clients choose the right plan, Dr. DeYoung believes education, empathy, and advocacy are key to better health outcomes.

Agent/Producer

Home & Life Broker

CRYSTLE HART

I have diverse background as a Medical Assistant of 25 years , client service’s and a passion for helping others, I’ve recently stepped into a new and purposeful chapter of my career as a Licensed Insurance Agent. I specialize in health insurance and am committed to helping individuals and families navigate the often confusing and overwhelming healthcare system.

My work experience has taught me the value of listening carefully, educating honestly, and guiding people with patience and empathy. Whether someone is applying for Marketplace coverage, qualifying for financial assistance, or exploring Medicare options, my goal is to make the process feel less stressful and more empowering.

I became an agent because I believe everyone deserves to understand their health coverage and make confident choices about their care. If you’re unsure where to start, I’m here to help you take the first step—and every step after that.

Let’s make health insurance simpler, together.

KONNOR HALTEMAN

Konnor is a newly licensed agent ready for all Life, Health, and Medicare needs. He is ready and fired up to get the best coverage for you!

With a previous career of over 5 years in marketing and social media management, Konnor made a big leap into a new industry.

Through dedication, timelines, and thoughtful care - Konnor will ensure that your benefit needs are met and well taken care of. 

Konnor is based in Austin, Texas, and is licensed for Texas, New York, Florida, Ohio, and Michigan.

 

Agent/Producer

Health, Medicare & Life Broker

Agent/Producer

Health & Life Broker

CALEB CRABTREE

Although newly licensed as a health and life broker (2024), Caleb brings a wealth of diverse experience to CrossRoad. After proudly serving in the US Air Force, he went on to work in the aerospace industry as a field engineer for multiple defense contractors. His real passion has always been helping people, so in 2024 he decided to transition to the insurance industry. 

Caleb is dedicated to seeing his clients get the coverage they need, all while staying within their budgets.

Caleb loves traveling, reading, and spending time in the great outdoors.He currently resides in Dallas TX.

Contact our agents today to help you empower your life.

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